Built for support desks
Resolve product questions, billing requests, and account issues using your approved support knowledge.
Website support workspace
Customer support for your website
SupportBuddy gives teams a clean website chat workspace that uses approved docs, keeps handoffs clear, and lets humans step in fast.
Sources
PDFHelp center.pdf
◎https://supportbuddy.io/docs
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Designed for modern support, operations, and founder-led teams
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Highlights
Everything for the first website chat launch
Build support flows around your docs, customer history, and handoff rules without changing the tools your team already uses.
Website chat first
Connect docs, define routing rules, and publish the widget without migrating helpdesks.
Clear handoffs
Source-aware replies and clear escalation rules keep customer conversations easy to review.
How it works
How customer questions get resolved safely
SupportBuddy helps customers find the right answer, complete simple tasks, and reach a teammate when a conversation needs extra care.
Connect help docs, policies, and support macros.
Answer common questions from approved support material.
Escalate complex conversations with context already attached.
Review insights to improve coverage, tone, and resolution quality.
Real-time knowledge sync
Keep replies grounded in approved docs, policies, and workspace sources as your team updates them.
Workflow routing
Collect context, recommend next steps, and route requests into the right process.
Human handoff
Let teammates take over with the transcript, customer intent, and source context already attached.
Conversation analytics
See what gets solved, where customers get stuck, and which content needs improvement.
Voice controls
Tune tone, instructions, escalation behavior, and safety rules from one focused workspace.
Quality checks
Upload expected answers, run reviews, and track whether replies are improving before launch.
Enterprise
Customer-facing support your team can trust
SupportBuddy is designed around the controls teams need before an automated workflow starts answering customers on their website.
Website-first now, omnichannel later
Start with the support widget, then grow toward email, WhatsApp, Telegram, and ticket workflows without redesigning the product model.
Guardrails for customer-facing support
Keep replies grounded in approved sources, escalation rules, and safety boundaries your team can review.
Human review for sensitive cases
Route unclear, high-risk, or frustrated conversations to teammates with transcript and source context attached.
Quality loops built into the workspace
Use evals, document updates, and conversation review to improve answers over time.
Security
Customer trust built into every conversation
Your data stays yours
Support knowledge is scoped to your workspace and customer rules.
Controlled actions
Approve which workflows can run before they reach customers.
Smart escalation
Route sensitive or unclear issues to humans with full context.
Launch your website support workspace
Start with focused website chat that uses approved knowledge and escalates with context.
Book a demoNo helpdesk migrationWidget-first setupHuman handoff built in