Purpose-built for support
Resolve product questions, billing requests, and account issues with agents trained on your real support knowledge.
Customer experience agents
AI agents for magical customer experiences
SupportBuddy gives teams a complete platform for launching AI support agents that answer questions, resolve requests, and know when to bring in a human.
Can I change the delivery address on my order?
Yes. I found order #1842 and can update it before 3:00 PM today. Should I use your saved office address?
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Trusted by support teams building faster customer experiences
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Highlights
The complete platform for AI support agents
Build agents that understand your business, speak in your brand voice, and improve the outcomes your support team cares about.
Simple to launch
Connect your docs, set the tone, define escalation rules, and publish a customer-facing agent in minutes.
Safe by design
Guardrails, source-aware answers, and handoff rules help every conversation stay accurate and trustworthy.
How it works
Conversational AI that resolves real requests
SupportBuddy helps customers find answers, complete tasks, and reach the right teammate when a conversation needs extra care.
Train your agent on help docs, policies, and support macros.
Let it answer, ask clarifying questions, and take approved actions.
Escalate complex conversations with context already attached.
Review insights to improve coverage, tone, and resolution quality.
Features
Everything needed for a customer-facing AI agent
Real-time knowledge sync
Configure the behavior, context, and visibility your team needs before putting the agent in front of customers.
Workflow actions
Configure the behavior, context, and visibility your team needs before putting the agent in front of customers.
Human handoff
Configure the behavior, context, and visibility your team needs before putting the agent in front of customers.
Conversation analytics
Configure the behavior, context, and visibility your team needs before putting the agent in front of customers.
Brand voice controls
Configure the behavior, context, and visibility your team needs before putting the agent in front of customers.
Multilingual responses
Configure the behavior, context, and visibility your team needs before putting the agent in front of customers.
Works with your tools
Connect support to the systems customers already depend on
Bring knowledge, order data, tickets, CRM context, and internal workflows into one agent experience.
ZendeskIntercomSlackStripeNotionHubSpotShopifySalesforce
Security
Customer trust built into every conversation
Keep support data protected with clear permissions, encrypted connections, auditable conversations, and human review paths.
Your data stays yours
Agent knowledge is scoped to your workspace and customer rules.
Controlled actions
Approve which workflows an agent can execute before launch.
Smart escalation
Route sensitive or unclear issues to humans with full context.
Make customer service feel magical
Start with a focused AI agent that answers faster, acts with context, and keeps your team in control.
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